SHIPPING

Delivery to Australian residents is charged at a flat rate of $10 or free for orders over $100.

Orders will normally be shipped using standard postage with Australia Post or courier.

Parcels will be marked “Authority to leave” by default – please let us know if your parcel cannot be left unattended at the delivery address.

Once an order is placed, goods are normally dispatched within 2 Victorian business days, provided items are in stock. For larger orders, dispatch may take longer if it means we need to make more products. We will let you know immediately if there is any delay. If you require an order urgently, please write a note during the checkout process and we will do our best to prioritise your order.

We regret that we don’t currently ship our products to destinations outside of Australia and New Zealand. If you are interested in making an international order, please contact us by email.

As with all other aspects of our business, we consider and aim to minimise the environmental impact of packing materials when shipping. Wherever possible we will use recycled, recyclable and biodegradable packing material.

REFUNDS

Every effort is made to package items so that they are protected from damage during transport. If you receive damaged or incorrect goods, please send us an email with your concern and the details of your order within 24 hours of receipt of the goods and we will do our best to resolve the problem. Goods must be returned in unopened and original condition to be eligible for re-supply or credit.

Plus we strongly recommend you take a photo of the image as soon as you identify an issue.

If you do need to return the product, return postage costs will be borne by the customer. Once product has been returned and received by us, will we then refund via the same method in which payment was made.