You can obtain information on privacy issues in Australia by visiting the Federal Privacy Commissioner’s website at www.privacy.gov.au.
Our policy may change periodically and changes will be contained at this location on the website. It is your responsibility to check back over the material in this location from time to time.
Types of information we collect on this website:
We may collect or retain information about you personally, such as your first name, surname, postal and delivery address and contact details. If you do not provide this information we may not be able to fulfil your request. We may also collect information about your usage of this site, including your preferred password to log onto the site, and product purchase patterns.
The type of internet browser or computer operating system that you are using and the pathway you took to our website. This type of information only identifies machines, not persons.
How we collect this information
This is collected via our contact forms, various survey questions, promotions or competition entry forms, and order forms.
This is collected automatically through our operating system. There may also be circumstance where a third party has provided us with your details for processing if you have either placed an order through them, or submitted a subscription membership application through them.
How we use information collected on this website
The main purpose of gathering this information is to improve our products, services, and better understand your buying patterns and needs. We may use this information to contact you about special offers and promotions, information relating to your Eco Mates subscription account, or product development. Personal information is important in order to process applications and orders, calculate and process payments and refunds, confirm your identification, and protect your personal information from unauthorised access. It is also required to satisfy some legal requirements. If you provide us with inaccurate information, we may not be able to provide the product of service that you request or expect.
How we protect the privacy of the information we collect
We will not provide this information to any third party without your prior consent except in the following circumstances:
1.where a product of service you select is supplied by or through a third party
2.where a third party, such as a mailing house, carries out activities on our behalf
3.where we are required by law to do so
Note: No data transmission over the internet can be absolutely guaranteed to be secure. You are ultimately responsible for maintaining the secrecy of your username, password, and other account information.
When shopping on the internet, security is the most important element of your transaction. Transactions are encrypted with technology which, aside from disguising your transaction, also confirms the identity of the server and that your message arrives at its intended destination. Your personal details are not kept in a location that is directly connected to the Internet. These are protected on our in-house network data system. We take every precaution to secure our internal and external premises and restrict access to your personal information to only those Eco Mates and Wooly Mates employees authorised to handle your personal information. We record and retain your information only as long as reasonably necessary and safely dispose of personal information that is no longer required.
Note: By using the Eco Mates and Wooly Mates website www.ilovemymates.com.au, or by applying to become a subscription member, you consent to our collection and use of your personal information as detailed in this privacy and security policy.